Terms and Conditions

POWERBOND ADHESIVES LTD CONDITIONS OF SALE 2009

Nothing in these conditions shall affect the statutory rights of consumers and for these purposes ‘statutory rights’ means the right arising by virtue of section 13 to 15 of the Sale of Goods Act 1979.

These printed terms shall prevail over any other terms and no servant, agent or representative of ours has any authority to waive, vary, add to, omit and otherwise alter these terms.

Our products are sold and supplied on the following terms:

Making a Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Buy Now' and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payment. If you are shopping from outside the UK, place your order and your credit card company will convert the transaction to Sterling .

We accept all the cards indicated including Visa and MasterCard. Buy now is not an indication that the products are in stock, this site is not syncronised with the the Companies main stock control system. Payment taken over the phone is charged for any item until it is ready to ship. Back ordered items are not charged until they are shipped. You may send your credit card information via phone. Patment made on the website is taken imediatly, however, if the goods are not in stock you will be informed and offerred a full refund or a back order option.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Cancellation of bespoke projects; A 30% non refundable deposit is required with all bespoke projcts

Special Offers and/or Promotions:

Powerbond Adhesives reserves the right to withdraw any offers from the site without prior notifacation, not withstanding that we would of course honour any outstanding orders made prior to the withdraw

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Part Delivery of Back Orders

Part deliveries are available provided the customer accepts the additional carriage carriage incurred to send the balance. Alternativley the balance can be cancelled and refunded in full.

Credit Card Security

Credit Card paymants are taken by the Card supplier when you are transferred to THEIR secure website. Powerbond Adhesives does not see the transaction and does not hold your credit card details on its website or any other Company computer.

Returns Policy

Any standard item can be returned within 7 working days of receipt for a full refund of the net price of the product minus the original carriage cost. Items must be in original packaging, unused and with the original labels still attached. Return postage is paid by you unless the item is faulty or a mistake has been made with the order. YOU ARE RESPONSIBLE FOR ENSURING THAT THE PRODUCT REACHES OUR COMPANY IN GOOD CONDITION AND IS SIGNED FOR. We advise using either a COURIER or POST OFFICE SIGNED FOR service.We will refund the full amount excluding the original delivery charge at cost. This is also applicable to any orders sent on our free delivery promotions.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

Privacy Policy

Powerbond.co.uk does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:

a. Take and fulfil customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

Delivery, transfer of property and risk:

Your item will be professionally & carefully packed and despatched as soon as possible.

By Post: Goods up to1kg will be sent by Royal Mail in accordance with their terms and conditions available at www.royalmail.com

Free Delivery Offer:

This offer only applies to purchases made at the price stated on the standard web page, it may not apply to customers who receive additional discounts for bulk orders,.cover order contracts and resellers. Powerbond Adhesives reserves the right to withdraw any free offers from the site without prior notifacation, not withstanding that we would of course honour any outstanding orders made prior to the withdraw

By Courier: We endeavour to despatch all orders received before 1pm on the same day and on a NEXT DAY delivery service (EXCLUDES WEEKENDS). Orders received after 1pm are sent the following day on a NEXT DAY service. Special timed deliveries are available at an additional surcharge. Payment must be received before we can send the goods

Next Day Delivery: This means that we will instruct the courier and they will endeavour to deliver your goods the next working day following the date of despatch and not necessarily the date of ordering. Next Day is a benchmark and NOT a guarantee; many different permutations could result in you NOT getting the products next day even if ordered before 1pm. If in doubt contact our sales department

Standard Delivery: This means that we will send your product by Royal Mail First Class post. First Class is not a guarantee that your order will reach you the following day, first class post can take up to 10 days though normally 2-3 days is a benchmark.

Holiday Deliveries: Despatch days are restricted to Monday and Thursday. We will endeavour to desptach all purchases recieved before 1 pm.

Additional Cover (Insurance): Goods sent by Courier are insured in accordance with their current terms and conditions which is currently £13.00 per kilo. Goods sent by Royal Mail compenstation is in accordance with their current terms and conditions www.royalmail.com

Despatch Advice: We will automatically email you to confirm the date the goods have been despatched.

Goods of 1kg and above will be sent by APC ltd and in accordance with their terms and conditions available at www.apc-overnight.com

a) While we shall make every effort to deliver at the date and time requested we shall be under no liability in respect of failure to deliver or late delivery of goods resulting from any cause whatsoever.

(b) Where the price of the goods includes the cost of delivery to the buyer, the property in the goods and the risk shall not be deemed to pass to the buyer until the goods are delivered at the place to which the buyer has ordered the goods to be delivered, but the buyer shall be liable to pay the price of the goods and the cost of delivery notwithstanding the non-delivery of/or damaged to the goods or any part thereof unless:-

(1) Non receipt of the goods invoiced hereon is notified in writing both to us and to the carriers within 3 days from the date of despatch.

(2) Where the goods are to be delivered by Air and/or Rail and/or Water: within 21days from the date of dispatch by us

(3) In case of damage to the goods or partial loss or non-delivery of any part thereof notice in writing is given both to us and to the carriers within 3 days of receipt of the consignment or part of the consignment.

(4) In all other cases delivery of the goods by us to a carrier shall be deemed to be delivery of the goods to the buyer and the property therein and the risk shall, upon delivery to such carrier pass to the buyer.

You can track the progress of your parcel at http://www.apc-overnight.com/login.php

Exclusion of conditions, warranties, etc:

(a) Our Sales & Technical Staff are available to advise buyers on how to obtain the best results with our products but we do not accept any liability or responsibility for the results, nor do we undertake that any product of ours is suitable for any particular purpose even though it may be. The reasons for this disclaimer of liability are that we have no control over the manufacture of articles in or to which our products may be used or applied, we also have no control over the conditions under which our products may be used.

(b) No glue gun warranty, after sales service or technical advice is extended if used with competitor’s adhesive products as these can potentially damage the system

(c) Any term, Condition or warranty as to the quality or fitness for any particular purpose of products or goods, whether express or implied by statute, common law or otherwise is hereby excluded.

(d) Warranty repairs are RTB, return to base at the purchaser’s expense, products repaired under warranty will be returned to the customer carriage paid. We only extend a 12mth warranty against faulty parts and workmanship for customers who use genuine Powerbond Adhesive consumables. The warranty does not cover accidental damage, if misused, opened, used with competitors products that can potentially damage the system or if not used in accordance with the manufacturers guidelines

Frost:

Many adhesives are subject to damage by frost and we do not accept any responsibility if such damage occurs on the buyer’s premises. In frosty weather we shall use our discretion as to whether or not to dispatch goods unless otherwise instructed by the buyer, in which case we do not accept responsibility for the damage by frost in transit.

Claims

No claim of any kind will be considered by us unless notified to us as provided in the foregoing Conditions of Sale or, if there is no provision above for notification of the kind of claim being made, unless such is notified to us in writing within 14 days after the property in the goods has passed or is deemed to have passed to the buyer.

Until payment in full to the Seller for the goods:

(a) The goods shall remain the property of the Seller, but risk therein and all liability to third parties in respect thereof shall pass to the Purchaser on delivery

(b) If the goods shall be processed or mixed with any other goods then the goods thereby produced (New Articles) shall be the property of the Seller either solely or, if the goods are mixed with other goods the property in which is retained by any other person or persons, jointly with such other person or persons in proportion to the cost prices to the Purchaser of the goods and other such goods, and

(c) The Purchaser may sell the goods and new articles in the normal course of business but shall hold and pursue claims for the proceeds of their sale equal to the price of the goods for and on behalf of the Seller.

(d) The buyer hereby undertakes not to pass on these printed terms or any copy of them to any person who is or may become a purchaser of the goods the subject of these terms. Errors and omissions are subject to correction.

Payment Terms:

Please note for non account customers goods are not released until payment has cleared in our account so choose the payment method best suited to your requirements.

Online customers: At the point of purchase

Credit Card Minimum Spend: Due to charges and commissions £20 is the minimum spend value.

Debit Card Minimum Spend: Due to charges £10 is the minimum spend value.

BACS: Accepted

Cheques: Without a guarantee number cheques can take up to 8 working days to clear

Point of Sale: We accept telephone payment by Credit or Debit card.

General:

Powerbond Adhesives does not offer any warranty, technical advice or after sales repairs/service for customers who do not use adhesives purchased from Powerbond Adhesives Ltd, Powerbond will supply spare parts for the customer to repair their own guns, but we do reserve the right not to supply spares parts for applicators that have not been purchased direct from Powerbond and/or for applicators that have been purchased elsewhere and are which currently being used to apply competitors adhesives.

Consequential Loss:

The seller shall not be liable to the buyer for any consequential loss or damages, such as late deliveries, lost production times, quality control, productivity, storage, third party involvement etc, howsoever arising and whether in contract or tort.